• your questions


  • Who should I contact?

    Please send an email to enquiry@onestop.sg. A member of the Onestop team will reply to you as soon as possible.

  • Do you manufacture home furniture?

    We only make furniture for hospitality and F&B contract projects.

  • Do you have a minimum order quantity?

    There is no minimum order limit, although larger orders offer more value.

    Prices are typically quoted according to the materials required, the level of difficulty involved and the size of the order

  • Singapore isn’t renowned as a manufacturing hub – why are you based there?

    Onestop owns its manufacturing facilities. We believe that our all-Singaporean, multilingual team understands our clients better because they can provide a bridge between East and West. Singapore is situated in a central position relative to all our manufacturing bases, which allows us to manage our product quality and processes more efficiently.

    Although Onestop owns a facility in China, our services are not limited to China’s manufacturing capabilities. We are willing to travel and service our clients on site and pride ourselves for being able to offer a combination of both China’s and Indonesia’s manufacturing capabilities.

    Singapore is also known for its quality service, too. You have our word.

  • Onestop’s factories – where are they and what are their capabilities?

    Unlike other hospitality furniture providers, we strongly believe that owning our facilities provides the best possible service and products for our clients. Our strengths come from a combination of skills and expertise rooted in various manufacturing techniques – both modern and traditional.

    We own and manage a high-tech production facility in China, and work closely with facilities in Indonesia and Malaysia.

  • How long does delivery take?

    Typically, all shop drawings and material sample requests will arrive within two weeks.

    Mock-ups usually take four weeks. Post mock-up review bulk orders take between eight and ten weeks. Timings may vary due to quantity.

  • What about storage and logistics?

    We offer our own facilities as a consolidation point for storage and shipping to save you the hassle of managing products from multiple sources.

  • What are your prices?

    Prices are typically quoted according to the materials required, the level of difficulty involved and the size of the order. Let us know your budget so we can offer you the best advice.

  • Do you provide installations?

    For projects where built-in furniture is required, we are able to arrange for installation on site. Please note that this service depends on your project’s location and country of delivery.

  • What is the warranty period for your products?

    Upon delivery, we will typically provide a warranty for up to 12 months.

  • Do you have a catalogue of standard products?

    For more information about our products, please contact us directly. We will be delighted to send you a PDF brochure of our product range.

  • Where are your materials sourced from?

    We have local and regional insights into choosing the best materials. Most of our materials are sourced from China and Indonesia. We curate these personally and monitor every stage of their transformation – from concept to finished product. We always aim to use the most sustainable sources we can for our materials, which minimises the impact on the environment.

  • Do you have a catalogue of standard products?

    For more information about our products, please contact us directly. We will be delighted to send you a PDF brochure of our product range.

  • Certifications

    SO 9001:2008
    SVLK Certification – Indonesian legal wood

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